Frequently asked questions
How do I track my order status?
Once your order has shipped, you will receive an automated email containing your tracking link. You can also view your order status at any time by logging into your account and visiting the My Orders section in the main navigation.
Are all your products 100% authentic?
Yes, absolutely. All disposable vapes, e-liquids, kratom, and alternative products sold on Silver Beach Vapes are sourced directly from verified brand manufacturers and authorized distributors. We guarantee 100% genuine products.
How long will my shipping take?
Orders are processed and dispatched within 1 to 2 business days. Standard shipping typically delivers within 3 to 5 business days, depending on your location. Tracking details are provided as soon as your package ships.
Can I cancel or modify my order after it has been placed?
Because we work quickly to pack and dispatch orders, modifications or cancellations must be requested immediately. Please contact our support team right away with your order number, and we will do our best to accommodate your request before dispatch.
What payment methods do you accept, and why is there a card fee?
We accept all major credit and debit cards. A small processing fee (3% for credit cards / 2% for debit cards) is standard for regulated vape transactions and is applied directly at checkout.